TCFIHA U7 ROOKIE YEAR EQUIPMENT PROGRAM.docx - Google Docs

The Hockey Shop - Rookie Year Equipment Package FAQ

  • What is the Rookie Year Equipment Package?
    • It is an affordable head to toe equipment package intended for new players. The gear is professionally fit by our staff in-store at The Hockey Shop.
  • What age group is this targeted to?
    • Currently this program is only offered for ages 4-7.
  • Can we offer this program for older kids?
    • The Rookie Year Program is currently only offered to kids aged 4-7. For older participants we offer a Hockey Starter package that is available in-store starting in August of 2022.
  • What brand is the Equipment Package?
    • We have partnered with CCM to provide high quality equipment for the best fit and protection.
  • What do the participants get with the Rookie Year Equipment Package Program?
    • Helmet/Cage combo
    • Neck Guard
    • Shoulder Pads
    • Elbow Pads
    • Jock or Jill Short
    • Gloves
    • Pants
    • Shin Pads
    • Skates
    • Hockey Bag
    • Stick
    • Knit Hockey Socks
    • Hockey Jersey with logo
    • Water Bottle
    • Hockey Tape
    • Skate Towel
    • Free sharpening coupon
  • What happens if I have a child that is smaller or larger than their average teammates?
    • We have a variety of gear available that we can fit the child into even if they don’t fit the estimated size range of the Rookie Year Package. No child will be left out due to sizing requirements. Parents will not be charged extra if the child does not fit into standard Rookie Year sizes as long as they fall within the required age.
  • Can siblings get the Rookie Year Equipment Package too?
    • We can only offer this specific package to kids that are confirmed as signed up through their MHA. We offer a Hockey Starter Kits for those new to hockey at a slightly higher price point available in August of 2022.
    • How do parents sign up for the fittings?
      • We will send you a link that can be forwarded to registered parents. Slots are filled on a first come first serve basis. Sessions close 24 hours before the sessions start so we can staff appropriately.  It is important that this link is only sent out to registered participants.
  • When are fittings scheduled?
    • Fittings are scheduled at The Hockey Shop after store hours so we can provide the best customer service possible. We realize these evening times can be late for the young players, but it allows us to schedule extra staff to ensure they have a personalized and welcoming experience. If possible, we will also add additional weekend time slots before/after hours if our staffing levels permit.
  • How do parents sign up for the fittings?
    • We will send you a link that can be forwarded to registered parents. Slots are filled on a first come first serve basis. Sessions close 24 hours before the sessions start so we can staff appropriately.  It is important that this link is only sent out to registered participants.
  • What happens if parent needs to reschedule?
    • Parents can do this via the confirmation email they receive on the link. In exceptional circumstances that parents are unable to sign up for any time slot, they can email mwhiddington@thehockeyshop.com directly to organize a fitting time.
  • What if someone already has some of the gear and doesn’t need it all?
    • The Rookie Year Equipment Package is sold as a package. They can give the item to a friend or family member if they don’t need it.  They can take the next size up pending availability.
  • What if someone wants to upgrade their equipment package?
    • The Rookie Year Equipment Package is sold as a package only. We buy in bulk which is how we can offer it at an affordable price.